COVID-19 Information and Procedures
We are committed to the safety of our team, our guests and our community.
Updated Monday 9th of August 2021
The advice from the QLD State and Federal Government is constantly changing; however we are still operating in ways to keep our guests and staff safe and serve your mobility needs in this challenging time.
Our priority is the health and wellbeing of our staff, our guests and the wider community and as such the following measures are being taken.
Below is how you can engage with our business:
Showroom & Sales Department
OPEN as per normal trading hours from Monday the 9th of August 2021.
Our showroom is OPEN for all enquiries. We will be OPEN operating in line with COVID Safe practices for all your new or used car needs.
Order and Collect
Our 24/7 buy online function is open and available for all new Toyota vehicles
Browse our New, Demonstrator and Pre-Owned vehicle stock online via our website
Receive a Personalised Finance Rate from our Finance & Insurance Team who can provide a quote over the phone from Wednesday or online now.
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Service Department
OPEN as per normal trading hours from Monday the 9th of August 2021.
We will be OPEN operating in line with COVID Safe practices for all of your servicing needs.
Our Service Department will continue to operate for registration inspection, warranty, recalls, log book service and all other vehicle maintenance such batteries and tyres.
Please note that our wait room facility and courtesy bus is now OPEN.
Contact us for booking in online or over the phone on 07 3896 0100.
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Parts Department
OPEN as per usual trading hours from Monday the 9th August 2021 ensuring all staff adhere to COVID Safe work practices.
PLEASE NOTE our Parts department is still OPEN for the rest of state & interstate business and will be OPEN to all click and collect deliveries from Tuesday the 3rd of August.
Receive a quote on Parts & Accessories, or browse parts online.
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All departments
OPEN
We believe it’s critical to do our part to reduce the transmission of COVID-19 so we have implemented the below steps to protect the health and safety of our guests and staff:
• Mandatory masks are to be worn on our premises by all staff, and gloves where applicable.
• Sanitising of vehicles before pick up or delivery
• No staff member or guest is to visit our premises if they are in a deemed hot spot by the QLD Government.
• Hand sanitiser is available multiple points throughout the dealership.
• We have increased our cleaning regime / frequency in all areas of the dealerships day and night.
• Compliance with all Government and public health warnings, practices and recommendations.
The Downtown Toyota Family are thinking of you all and hope that you and your families stay safe.
Be assured we are taking the current situation seriously, with constantly evolving information and will continue to monitor and adhere to the advice of authorities.
Please monitor our website and social media pages for further updates.
From your local Downtown Toyota family.
