COVID-19 Information and Procedures at Downtown Toyota

We are committed to the safety of our team, our guests and our community. 

Updated Monday 9th of August 2021.

The advice from the QLD State and Federal Government is constantly changing; however we are still operating in ways to keep our guests and staff safe and serve your mobility needs in this challenging time.

We want you to know that we are open and are continuing to provide essential vehicle service, sales and repair in ways that prioritise your health and safety.


We believe it’s critical to do our part to reduce the transmission of COVID-19 so we have implemented the below steps to protect the health and safety of our guests and staff:

• Mandatory masks are to be worn on our premises by all staff, and gloves where applicable.
• Sanitising of vehicles before pick up or delivery
• No staff member or guest is to visit our premises if they are in a deemed hot spot by the QLD Government.
• Hand sanitiser is available multiple points throughout the dealership.
• We have increased our cleaning regime / frequency in all areas of the dealerships day and night.
• Compliance with all Government and public health warnings, practices and recommendations.


Below is how you can safely engage with our business:

Showroom & Sales Department

OPEN as per normal trading hours from Monday the 9th of August 2021.

Our showroom is OPEN for all of your new and used car enquiries. We will be OPEN operating in line with COVID Safe practices.

Order and Collect

Our 24/7 buy online function is open and available for all new Toyota vehicles

Browse our NewDemonstrator and Pre-Owned vehicle stock online via our website
Receive a Personalised Finance Rate from our Finance & Insurance Team who can provide a quote over the phone from Wednesday or online now.


Service Department

OPEN as per normal trading hours from Monday the 9th August 2021.

We will be OPEN operating in line with COVID Safe practices for all of your servicing needs.

Our Service Department will continue to operate for registration inspection, warranty, recalls, log book service and all other vehicle maintenance such batteries and tyres.

Please note that our wait room facility and courtesty bus are now OPEN.

Contact us for booking in online or over the phone on 07 3896 0100.


Parts Department

OPEN as per usual trading hours from Monday the 9th of August 2021 ensuring all staff adhere to COVID Safe work practices.

PLEASE NOTE our Parts department is still OPEN for the rest of state & interstate business and will be OPEN to all click and collect deliveries.

Receive a quote on Parts & Accessories, or browse parts online.


All departments

OPEN operating with COVID-19 Safe work practices. 


The Downtown Toyota Family are thinking of you all and hope that you and your families stay safe. We look forward to continuing our support of your mobility needs.

Be assured we are taking the current situation seriously, with constantly evolving information and will continue to monitor and adhere to the advice of authorities. 

Please monitor our website and social media pages for further updates. 


From your local Downtown Toyota family.



COVID-19 Information and Procedures